We are delighted to have been formally awarded Phase 2 of External Wall Insulation works by Ashford Borough Council (ABC).
Pre-agreed Key Performance Indicators (KPIs) where a formal requirement of the original tender and associated contract. Subsequent awards could only be made by ABC if we met their strict criteria on quality, delivery and overall service.
Weekly assessments where conducted by ABCs Contract Administrator throughout delivery of the first phase to assess our performance against the criteria outlined in their Contractor Performance Appraisal criteria.
The Contractor Performance Appraisal covered the following activities:
- Contract preparation and submission of Programme of Works (POW)
- Compliance with CDM:2015, including handover documentation
- Tenant liaison and communication
- Response to instructions
- Site cleanliness
- Standard of workmanship
- Site supervision
- Progress in-line with agreed POW
- Valuations and final account management.
Based on residential house cleaning services our consistent performance throughout delivery we scored 99%, and as such have been awarded Phase 2; consisting of 20 properties across two area schemes.
We are delighted our efforts where both recognised and rewarded, and we can’t wait to work with ABC again.
Works are due to start in Summer 2017.